FAQ
GENERAL INFORMATION
What is WILLIAM B + friends?
WILLIAM B + friends is a new, free membership website featuring WILLIAM B Apparel & WILLIAM B Home Goods as well as a rotating roster of Designer Apparel and other assorted quality products.
Unlike other membership websites we are offering current season merchandise at savings up to 80%, plus an additional 5%-15% off for registered members every time they shop. Out of season merchandise will be offered at even greater discounts.
WILLIAM B is a contemporary women’s label whose signature look is classic styling with a playful twist – taking you from the power play date to a chic soiree or from the boardroom to the boardwalk.
WILLIAM B has been a darling of major retailers such as Barneys NY, Saks 5th Avenue and Bloomingdales, as well as trend-setting boutiques like Scoop and Fred Segal for over 20 years.
Our new philosophy at WILLIAM B is to ship our trendsetting collection to a handpicked group of better specialty stores and make the same collection available directly to you, our private member, at tremendous savings.
Why are our prices so competitive on brand new merchandise?
For over 20 years WILLIAM B was in the business of designing and shipping merchandise to better department and specialty stores throughout the U.S., Canada, Europe and parts of Asia.
During these difficult economic times it became clear to us that people want to pay less and we would be doing a greater service to you, our ultimate consumer, by offering our merchandise directly to you and bypassing the middle man. In addition to offering our products directly to you at great prices we are willing to further reward our loyal customers by paying commissions on all of their referrals permanently. Now you can buy current merchandise at prices of up to 80% off and also make an income on all of the sales to the members you refer.
Is membership free?
Yes. Membership is free. Just register and we will send you a card with a membership number that identifies you for all future sales and discounts. In addition you will be able to use the card in our retail stores that are due to launch this fall.
How do I become a member?
Go back to homepage or members page and register. You are then ready to shop!
What are the advantages of shopping with us?
1. Higher discounts on current season merchandise than most other sites.
2. By becoming a member you receive an additional 5% to 15% off our already low sale prices.
3. The discount is permanent as long as you use your card at least once in a calendar year.
4. You can become a “friend” of WILLIAM B and distribute membership cards to friends, family, associates, or anyone else that you think might be interested in shopping on our site to receive 2.5% to 10% off their purchases.
How do I invite friends?
By giving your friends the cards that we send to you when you become a friend of WILLIAM B (a “friend”), and asking them to register and shop.
Will I be notified if my friends become members?
Yes, we will notify you when recommended friends become members.
Will I be notified if my invited friends make a purchase?
Yes, you will be notified when your recommended friends make a purchase.
How do I receive or use my credit?
We will credit your credit card on file or send a check directly to you. It’s your choice.
MEMBER ACCOUNTS
Can I change my email address and password?
Yes. At any time, you can go to MY ACCOUNT and change your personal information.
Can I retrieve my user name and password if I forget them?
Yes. You can request your password, which will be promptly sent to your email address on record.
Can I change my account information?
Yes. Simply go to MY ACCOUNT and you can update your billing, shipping, credit card, password and email information at any time.
Can I ship to multiple addresses?
You can ship to multiple addresses or an address that is different from the address associated with your credit card.
Can I change or add credit card information?
Yes you can by going to MY ACCOUNT.
ABOUT OUR SALES
Are the sales timed events like other online sale events?
No they are not timed, however, due to the low discounted price and the additional 5% to 15% off that we offer to our registered members, merchandise will not be available indefinitely.
How long does the merchandise offered stay online?
The merchandise offered will stay online until it is sold.
How often is new merchandise added?
We are planning on adding merchandise on a regular basis. Sometimes on a daily basis.
How will I learn when there are new merchandise offerings, price reductions or blowout liquidation sales?
You will be notified by email whenever there is a change in merchandise offerings, bigger discounts, or blowout sales.
How many items can I put in my shopping cart? How long will they remain in my cart?
You can place as many items as available in your shopping cart. They will remain in your cart for up to three hours. We suggest that if there is an item that you absolutely must have, you should purchase that item quickly and then go back to shopping, as sales are limited and are sold on a first-come-first-served basis. We will only charge for shipping once in a shopping day.
If an item is sold out will it become available again?
Sometimes. Occasionally we will be able to add best sellers back to the website but it is best to purchase the items that you truly love as soon as possible.
What payment methods are available for purchases?
We accept Visa, MasterCard, Discover and American Express.
Can I ship merchandise to Canada?
Sorry, not at this time.
Can I ship merchandise internationally?
Sorry, not at this time.
Can I Ship Merchandise to Military Bases and P.O. Boxes?
Sorry, not at this time.
Do I have to pay sales tax?
Local sales tax will be charged in all states where we have a physical presence, such as a store, business office, subsidiary or warehouse.
What is the original price?
The higher price listed above, next to or below the sale price indicates the price that the item, or one that is similar, would typically sell for in a department or specialty store. It is there to help our customers evaluate their approximate savings by purchasing online with us.
RETURN POLICY AND CREDIT FOR YOUR RETURN
Can I return an item that I purchased?
Yes, we have a return policy of 14 calendar days from the time it leaves our warehouse, unless an item is marked as final sale. We will mark an item as final sale when it is part of a special blowout promotion or one of our invited designers have chosen to have their products marked as “all sales final.”
What is the time limit for returns?
The time limit for returns is 14 calendar days from the time of shipment from our warehouse
How do I request a return authorization?
You request a return authorization by contacting us at friend@williambandfriends.com. We will give you a return authorization number that must be written on the box.
Is there a charge for return shipping?
Yes. There is a nominal charge for return merchandise of $4.95 for UPS Ground. Alaska and Hawaii are slightly higher due to air-shipping rates.
How do I use the UPS return label enclosed with my shipment?
After you have received a return authorization number from our customer service department, friend@williambandfriends.com, take the preprinted, pre-addressed, UPS return label included in your shipment and attach it to your return package and bring it to any UPS drop-off location. For AK and HI, air-shipping rates apply. Instructions for returns are on your packing slip. Boxes without a return authorization number from customer service, (Unauthorized return), will be bounced back to shipper. Unauthorized returns shipped to us a second time will not be credited to your account.
What if I want a different size or color?
You would enter our site and purchase the color you want and then you would request a return authorization from friend@williambandfriends.com.
When will I receive my credit?
We will normally credit your account within 4 business days of receiving your return in our warehouse.
SHIPPING AND HANDLING
How much is shipping?
We ship all UPS Ground orders regardless of quantity and location for a low price of $9.95.
When will I receive my merchandise?
Most of our merchandise will ship within 3 calendar days of your order. Some of our invited designers will not be able to ship for approximately 2 weeks. The information will be noted on the individual items.
Will I be notified of my order status?
Yes. You will receive a confirmation email and your order status will also appear on you’re MY ACCOUNT page.
What are my shipping choices?
All of our products are shipped UPS ground.
Are here any handling charges?
Most items have no handling charge. Fragile or large items are subject to a handling charge but will be notated on the individual item page.
How do I invite friends? Will I be notified if my friends become members?
Yes, you will receive email notification.
Will I be notified if my invited friends make a purchase?
Yes, you will receive email notification.
How do I receive or use my credit?
When one of your invited friends makes a purchase money will be credited to your credit card on file or a check will be sent to you.
How do I earn more money or credit?
That’s simple:
• Request more cards and invite more friends.
• Share your positive information about our website with as many people as possible.
• Attach information or links to your emails, blogs or website.
• Host a party and offer memberships in a personal setting.
• Contact us and we will have a representative get you started.
• Or any other way that you feel you can distribute membership cards.